Have you ever had situations when people don’t follow the instructions? You have organized a meeting, you have explained and walked the team through the process, you prepared documentation… and nobody followed it. Well, I had such situations and I know what is the problem.
If people don’t understand why they need to do something or how they need to do it, they will not do it. It is in our human nature to avoid complicated things and situations, which we can not grasp. So no wonder if we hear something really complicated or something we don’t understand – we don’t follow it, we avoid it and we keep doing same things we did.
Solution is simple – make sure your people understand, find a way to verify if they understood, observe their behaviour after the explanation and help correct the variations over time, schedule 1:1 walkthrough sessions, explain and help. You will see – it will yield results and bring value to you and to your teams.